Refund Policy

You may cancel your BthNow subscription at any time.

Unless otherwise required by applicable law, cancellation prevents future renewals. Your paid access will normally remain active until the end of your current billing period.

Canceling a subscription does not automatically result in a refund for payments that have already been completed.

If you believe you were charged incorrectly, experienced a significant technical issue that prevented you from using the service as described, were charged more than once, or have another valid reason for requesting a refund, you may contact us and request a review.

Refund requests are reviewed based on the circumstances of each transaction, including:

• The reason for the refund request
• The date of the transaction
• Usage of the BthNow service
• Any technical issues experienced
• Duplicate or incorrect charges
• Any applicable consumer protection laws

Where appropriate, a refund may be approved in full or in part.

We recommend submitting any refund request as soon as possible after the relevant transaction.

Where applicable law provides you with a mandatory cancellation, withdrawal, or refund period, that legal right will apply regardless of anything stated in this policy.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

If a significant technical issue prevents you from using BthNow as described, please contact us so that we can investigate and attempt to resolve the problem.

If we are unable to reasonably resolve a qualifying technical issue, a full or partial refund may be considered depending on the circumstances.

Temporary outages, third-party platform outages, internet connectivity issues outside BthNow's control, or problems caused by unsupported user configurations do not automatically qualify for a refund.

If you believe you were:

• charged more than once for the same subscription;
• charged an incorrect amount; or
• charged after a cancellation should have taken effect,

please contact us with the transaction details.

Verified billing errors will be reviewed and corrected as appropriate.

BthNow subscriptions may renew automatically based on the billing interval selected at checkout.

You are responsible for canceling your subscription before the next renewal date if you do not wish to continue using the service.

A renewal charge does not automatically qualify for a refund, except where required by applicable law or where a refund is otherwise approved after review.

Refund requests may be declined where there is evidence of:

• fraud;
• abuse of the refund process;
• chargeback abuse;
• misuse of BthNow;
• violation of our Terms of Service; or
• other manipulative or deceptive activity.

Payments for BthNow may be processed by an authorized payment provider or Merchant of Record.

Where a Merchant of Record processes your purchase, refunds may also be processed through that provider and may be subject to its applicable buyer terms, refund procedures, and legal obligations.

We do not require customers to send full card numbers or other sensitive payment credentials to BthNow support.

If a refund is approved, it will normally be returned to the original payment method where possible.

The time required for the refunded amount to appear in your account depends on the payment processor, payment method, and your bank or card provider.

Access associated with the refunded subscription may be terminated or reduced after the refund is processed.

To request a refund or report a billing problem, contact BthNow Support:

Email: support@bthnow.com

Please provide:

• The email address associated with your BthNow account
• Your subscription plan
• The approximate transaction date
• A brief explanation of the issue

Do not include your full card number, security code, password, or other sensitive payment information.

This Refund Policy does not exclude or restrict any rights that cannot legally be excluded or restricted.

If the laws applicable to your purchase provide stronger cancellation, withdrawal, refund, or consumer protection rights than this policy, those legal rights will apply.

We may update this Refund Policy from time to time.

Any updated version will be published on this page and will include a revised "Last updated" date.